Shipping & Returns
10|Artisans reaches far and wide to connect our audience to unique handmade products from all over the world. Our products ship from Spain, Colombia, the United States and the Dominican Republic.
Nearly all our products are made to order. Estimated processing time is 5-7 business days for all our orders, with the exception of our furniture, which has a processing time that varies from 1-3 weeks.
After processing, orders typically arrive within 5-7 business days for most locations within the United States. For international shipping, orders usually arrive within 8-14 business days.
We offer standard shipping with USPS priority mail and FedEx. If there is an issue that will cause a delay in your order, you will be notified within 2 business days of your order.
During free shipping promotions, the delivery cost will be removed on the final payment page.
CUSTOMS & IMPORT DUTIES
All International shipments may be subject to import charges, which are the responsibility of the purchaser. 10 Artisans does not collect the VAT, administrative fees, duties and/or taxes and cannot predict what your particular charges may be. 10 Artisans is not responsible for delivery delays due to customs.
For more information regarding your country’s custom policies, please contact your local customs office.
We stand behind our products and want to ensure that you are pleased with your purchase and experience. If you are not 100% satisfied with your purchase, please contact us – we are here to help!
Please contact customer service at (984) 212-7102, Mon to Fri 9AM-6PM or email us anytime at firstname.lastname@example.org
We will do our best to accommodate you so that you have a positive shopping experience with 10|Artisans.
You may return items for store credit, exchange for another item, or you may return for a refund. Exchanges will be processed as a new order. Your original form of payment will be refunded, and then charged for the replacement.
A return request must be made within 7 days of receiving the item and item must be received in our facilities within 45 days from the date of purchase.
Unless the merchandise is damaged when it arrives, return shipping and handling fees are the responsibility of the customer. Original shipping fees are nonrefundable.
- Items that have exceeded the 45-day limit may incur a 10% restocking fee. We will not accept returns on custom furniture or special ordered items.
- For international returns, the customer will be responsible for taxes, duties and tariffs.
We prefer that items be returned to us via the shipping services we use so that they are protected and insured. You can return using any secure means, but we may not accept liability.
- Please be sure to ship your item by insured, traceable mail. This service is offered by FedEx, UPS, USPS and other carriers.
- We highly recommend you insure your parcel and adequately protect it during shipment. 10 Artisans is not responsible for products lost or damaged during shipment. Any damage incurred during a return shipment is also the customer’s responsibility and will be deducted from customer’s final credit back.
In order to receive a full refund on items returned, you (i) must fill out a Return Form within 7 days of receiving the item; (ii) the items(s) have to be returned within 45 days from date of purchase; (iii) in the original packaging; (iv) in new/unused condition.
Please note that if you are unable to comply fully with the return policy, you may not be entitled to a full refund or your return might not be accepted, in which case the item will be sent back to the customer.
- Price adjustments on previous purchases are not permitted.
- Gift cards cannot be redeemed for cash or refund.
- Returns can only be accepted on purchases from 10artisans.com.
We offer a flexible returns policy to make your online shopping experience even easier. We do monitor the number of returns made by customers, and continued returns will be flagged and potentially refused at our discretion or lead to the closure of your 10 Artisans account.
MONOGRAMMED/CUSTOMIZED ITEMS RETURN POLICY
Because of the nature of these items, unless they arrive damaged or defective, we cannot accept returns of monogrammed or customized items. All sales are final. Monogramming/customizing is done by hand using traditional tools, making each item unique. We thoroughly inspect each item and only ship items that meet our strict quality standards.
FURNITURE RETURN POLICY
When you purchase our furniture, we want to ensure that you are pleased with your purchase and experience. We understand it’s a substantial investment and it is costly to ship.
If you have any inquiries prior to your purchase, please call or e-mail us with your concerns/questions. We will be more than happy to assist you prior to your purchase, as it will be more cost-effective than after you order.
If for some reason you are not satisfied with your purchase, please contact us and/or fill out our Return Form within 7 days of receiving the item. Items returned must be received in our facilities within 45 days from the date of purchase. Please note that, unless it arrives damaged, all furniture returns incur a 20% re-stocking fee. This fee represents all costs associated with returning a piece of furniture, inclusive of inspection, labor, handling, paperwork, and depreciation. Please be advised that customers are responsible for all shipping costs and custom fees for International shipping. Customized items are not eligible for return.
SHIPPING YOUR RETURNS
Returns and exchanges are easy! Just follow this steps:
- Go to Orders under My Account
- Complete Return Form
- Place completed Return Form with item(s) to be returned in original packaging
- Ship your item by insured, traceable mail. This service is offered by FedEx, UPS, USPS and other carriers.
Please return your items to 10|Artisans to the following address:
10 Artisans | 22681 Beacon Crest Terrace, Ashburn, VA 20148
Still need help?
Please contact customer service at (984) 212-7102, Mon to Fri 9AM-6PM or email us at email@example.com