Terms & Conditions

Welcome to 10artisans.com and 10artesanos.com, the website and online services of 10 Artisans, LLC. 10 Artisans provides website features and other products and services to you when you visit, shop or purchase items from this Site, and access this Site from your mobile devices.

The following Terms and Conditions (“Terms of Service”, “Terms”, “TOS”) constitute an agreement between 10 Artisans, LLC (“10|Artisans”, “10A”, “we”, or “us”), and the users (“you”, “your”, or “yourself”) governing your access and use of all content and functionalities available at the 10 Artisans website, related domain names, and any other website or micro-site of 10 Artisans (collectively the “Site”).

By accessing or using this Site, or any 10 Artisans product or service, on any computer, mobile phone, tablet, console or other device (collectively, “Device”), you acknowledge and agree that you have read, understand and agree to be bound by these TOS whether or not you have an account/registration to the Site. We reserve the right to update, change or replace any part of the TOS by posting updates and/or changes to our website. We encourage users to review this page periodically for changes. Your continued use of or access to the Site following shall be considered your acceptance to the revised TOS.

Please read the TOS and check back often. If you do not agree to all the terms and conditions of this agreement, then you must stop using the Site.


You are solely responsible for maintaining the confidentiality of your Account, all activities occurring under your Account and all access to and use of our Site by anyone using your Account, whether or not such activities and access are actually authorized by you, including but not limited to all communications, transactions and obligations. You agree to accept responsibility for all activities that occur under your account and password. 10 Artisans shall not be liable or responsible for any loss or damage arising from any unauthorized use, access or any other breach of security of your Account, including but not limited to your member sign-in password and email address. You acknowledge and accept that your use of our Site is in compliance with these Terms of Service. You further acknowledge and accept that 10 Artisans shall have no obligation to investigate the authorization or source of any Account activity, including purchase activity following a proper log-in to this Site or any Services, which is defined as a matching and current member sign-in and user password. You shall notify us immediately of any unauthorized access to your Account or any other unauthorized use.

Your submission of personal information through the store is governed by our Privacy Policy. To view our Privacy Policy.

You agree that 10 Artisans may, without prior notice, immediately terminate, limit your access to or suspend your Account based on any of the following: (a) breach or violation of these Terms of Service; (b) upon request by law enforcement; (c) unforeseeable technical or security issues or problems; (d) extended periods of inactivity; or (e) fraudulent, deceptive or illegal activity, or any other activity which we believe is harmful to the business interests; or (f) for no reason. You agree that any termination, limitation of access and/or suspension shall be made in the 10 Artisans’ sole discretion and that we shall not be liable to you or any third party for the termination, limitation of access and/or suspension of your Account.

To make purchases through our Site or services you must submit credit card information. You represent and warrant to 10 Artisans that such information is true and that you are authorized to use the payment instrument. You agree to promptly update your Account and other information, including your email address and credit card numbers and expiration dates, so that we can complete your transactions and contact you as needed. If you dispute any charges, you must inform 10 Artisans within thirty (30) days upon receipt of 10 Artisans’ invoice.

For more detail, please review our Shipping and Returns Policy.


10 Artisans is required by law to collect sales tax on orders shipped to North Carolina. If your order is shipping to any of these states, the appropriate charges will be added to your merchandise total and displayed on your final order confirmation. 10 Artisans reserves the right to collect sales tax in any other jurisdictions if 10 Artisans believes that such collection is required by law.


All orders are subject to acceptance and availability, and Items in your shopping basket are not reserved and may be purchased by other customers.

If you have registered your email address for notification of the arrival of a specific product featured on our Site, we will attempt to notify you by email within 48 hours of the product becoming available on the Site. Please note that on occasion certain products that are in particularly high demand will sell out during this period.

We reserve the right to refuse any order you place with us. We may, in our sole discretion, limit or cancel quantities purchased per person, per household or per order. These restrictions may include orders placed by or under the same customer account, the same credit card, and/or orders that use the same billing and/or shipping address. In the event that we make a change to or cancel an order, we may attempt to notify you by contacting the e-mail and/or billing address/phone number provided at the time the order was made. We reserve the right to limit or prohibit orders that, in our sole judgment, appear to be placed by dealers, resellers or distributors.

For more detail, please review our Shipping and Returns Policy.


When you use our Site, or send e-mails to us, you are communicating with us electronically. You consent to receive communications from us electronically. We will communicate with you by e-mail or by posting notices on this Site. You agree that all agreements, notices, disclosures and other communications that we provide to you electronically satisfy any legal requirement that such communications be in writing.


Standard and custom leather goods from 10 Artisans are typically built to order within five to seven days.

Standard and custom furniture from 10 Artisans are typically built to order within eight to twelve weeks. Some furniture can be purchased off of our showroom floor and is available immediately. 10 Artisans will accept cancellations on furniture orders within seven days of the order date. After that, we will review cancellation requests on a case-by-case basis and will charge for design time incurred or materials purchased for the job.


Prices for our products are subject to change without notice.

We reserve the right at any time to modify, suspend or discontinue the Site or any service, content, feature or product offered through the Site, with or without notice at any time; charge fees in connection with the use of the site; modify and/or waive any fees charged in connection with the Site; and or offer opportunities to some or all users of the Site.

We shall not be liable to you or to any third-party for any modification, price change, suspension or discontinuance of the Site, or any service, content, feature or product offered through the Site. Your continued use of our Site after the price change becomes effective constitutes your agreement to pay the changed amount.


All our products are handcrafted from natural leather and sustainable materials including reclaimed and ancient woods. These are highly subjective elements, each element of its kind is distinctive in its markings and has unique characteristics. Variations in grains and colors, small cracks and imperfections are all part of the unique look of each piece, these markings add beauty to the material and serve as proof of its authenticity.

We have made every effort to display as accurately as possible the colors and images of our products that appear on our Site. However, as computer monitors, tablets and mobile devices vary, we cannot guarantee that your monitor’s display of a color will be completely accurate.

If you are unsatisfied with the appearance of your piece for any reason just let us know within two weeks and we’ll happily replace it. Please note however that returns are subject to a restocking fee and customized items are not eligible for returns. Certain products may have limited quantities and are subject to return or exchange only according to our Shipping and Return Policy.

We reserve the right, but are not obligated, to limit the sales of our products or Services to any person, geographic region or jurisdiction. We may exercise this right on a case-by-case basis. We reserve the right to limit the quantities of any products or services that we offer. All descriptions of products or product pricing are subject to change anytime without notice, at the sole discretion of us. We reserve the right to discontinue any product at any time. Any offer for any product or service made on this site is void where prohibited.


We may include hyperlinks on this site to other websites or resources operated by parties other than 10 Artisans, including advertisers. Third-party links on this site may direct you to third-party websites that are not affiliated with us. We are not responsible for examining or evaluating the content or accuracy and we do not warrant and will not have any liability or responsibility for any third-party materials or websites, or for any other materials, products, or services of third-parties.

We are not liable for any harm or damages related to the purchase or use of goods, services, resources, content, or any other transactions made in connection with any third-party websites. Please review carefully the third-party’s policies and practices and make sure you understand them before you engage in any transaction. Complaints, claims, concerns, or questions regarding third-party products should be directed to the third-party.


You agree that your comments will not violate any right of any third-party, including copyright, trademark, privacy, personality or other personal or proprietary right. You further agree that your comments will not contain libelous or otherwise unlawful, abusive or obscene material, or contain any computer virus or other malware that could in any way affect the operation of the Site. You may not use a false e-mail address, pretend to be someone other than yourself, or otherwise mislead us or third-parties as to the origin of any comments. You are solely responsible for any comments you make and their accuracy. We take no responsibility and assume no liability for any comments posted by you or any third-party.

We may, but have no obligation to, monitor, edit or remove content that we determine in our sole discretion are unlawful, offensive, threatening, libelous, defamatory, pornographic, obscene or otherwise objectionable or violates any party’s intellectual property or these TOS.

If, at our request, you send certain specific submissions (for example contest entries, survey) or without a request from us you send creative ideas, suggestions, proposals, plans, or other materials, whether online, by email, by postal mail, or otherwise (collectively, ‘comments’), you agree that we may, at any time, without restriction, edit, copy, publish, distribute, translate and otherwise use in any medium any comments that you forward to us. We are and shall be under no obligation (1) to maintain any comments in confidence; (2) to pay compensation for any comments; or (3) to respond to any comments.


Occasionally there may be information on our Site that contains typographical errors, inaccuracies or omissions that may relate to product descriptions, pricing, promotions, offers, product shipping charges, transit times and availability. We reserve the right to correct any errors, inaccuracies or omissions, and to change or update information or cancel orders if any information on the Site is inaccurate at any time without prior notice (including after you have submitted your order).


Our Site may be used only for lawful purposes and is available only for your personal, noncommercial use, which shall be limited to viewing this Site, purchasing products, providing us information, and downloading product information for your personal review. You are responsible for your own communications, including the transmission, posting, and uploading of information and are responsible for the consequences of such communications. We specifically prohibit any use of the Site, and require all users to agree not to use it, for any of the following:

(a) for any unlawful purpose; (b) to solicit others to perform or participate in any unlawful acts; (c) to violate any international, federal, provincial or state regulations, rules, laws, or local ordinances; (d) to infringe upon or violate our intellectual property rights or the intellectual property rights of others; (e) to harass, abuse, insult, harm, defame, slander, disparage, intimidate, or discriminate based on gender, sexual orientation, religion, ethnicity, race, age, national origin, or disability; (f) to submit false or misleading information; (g) to upload or transmit viruses or any other type of malicious code that will or may be used in any way that will affect the functionality or operation of the Service or of any related website, other websites, or the Internet; (h) to collect or track the personal information of others; (i) to spam, phish, pharm, pretext, spider, crawl, or scrape; (j) for any obscene or immoral purpose; or (k) to interfere with or circumvent the security features of the Service or any related website, other websites, or the Internet. We reserve the right to terminate your use of the Service or any related website for violating any of the prohibited uses.


While 10 Artisans will use reasonable endeavors to verify the accuracy of any information it places on the Site, it makes no warranties, whether express or implied in relation to its accuracy. This Site is provided on an “as is” and “as available” basis without any representation or endorsement made and we make no warranties of any kind, whether express or implied, in relation to this Site, or any transaction that may be conducted on/or through this Site including but not limited to, implied warranties of non-infringement, compatibility, security, accuracy, conditions of completeness, or any implied warranty arising from course of dealing or usage or trade.

We make no warranty that this Site will meet your requirements or will be uninterrupted, timely, secure or error-free, that defects will be corrected, or that this Site or the server that makes it available are free of viruses or bugs or represents the full functionality, accuracy, reliability of the materials. We will not be responsible or liable to you for any loss of Content or material uploaded or transmitted through this Site.

We do not warrant that the results that may be obtained from the use of our Site will be accurate or reliable.

We do not warrant that the quality of any products, services, information, or other material purchased or obtained by you will meet your expectations, or that any errors in the Site will be corrected.

You agree that from time to time we may remove the Site for indefinite periods of time or cancel it at any time, without notice to you.

You expressly agree that your use of, or inability to use, the Site is at your sole risk. All products and services delivered to you through the Site are (except as expressly stated by us) provided ‘as is’ and ‘as available’ for your use, without any representation, warranties or conditions of any kind, either express or implied, including all implied warranties or conditions of merchantability, merchantable quality, fitness for a particular purpose, durability, title, and non-infringement.

In no case shall 10 Artisans be liable for any injury, loss, claim, or any direct, indirect, incidental, punitive, special, or consequential damages of any kind, including, without limitation lost profits, lost revenue, lost savings, loss of data, replacement costs, or any similar damages, whether based in contract, tort (including negligence), strict liability or otherwise, arising from your use of any of the service or any products procured using our Site, or for any other claim related in any way to your use of the service or any product, including, but not limited to, any errors or omissions in any content, or any loss or damage of any kind incurred as a result of the use of the Site or any content (or product) posted, transmitted, or otherwise made available via the Site, even if advised of their possibility. Because some states or jurisdictions do not allow the exclusion or the limitation of liability for consequential or incidental damages, in such states or jurisdictions, our liability shall be limited to the maximum extent permitted by law.


You acknowledge and agree that all text, images, illustrations, designs, icons, photographs, video clips and other materials, the “look and feel” of the Site, copyrights, trademarks and all other intellectual property and material rights relating to the Content as herein described, including all HTML and/or other code contained in this Site, shall remain at all times vested in 10 Artisans and/or are the property of their respective owners.

The Site and the Content are intended solely for personal, non-commercial use. You may download or copy the Content and other downloadable materials displayed on the Site for your personal use only. No right, title or interest in any downloaded Content is transferred to you as a result of any such downloading or copying. You may not reproduce (except as noted above), publish, transmit, distribute, display, modify, create derivative works from, sell or exploit in any way any of the Content or the Site.


You agree to indemnify, defend and hold 10 Artisans, harmless from any claim or demand, including reasonable attorneys’ fees, arising from or related to your use of the Site and/or your breach of these Terms of Service or the policies incorporated by reference.


If any court of law, having the jurisdiction to decide on this matter, rules that any provision of these TOS is invalid, then that provision will be removed from the TOS without affecting the rest of the TOS. The remaining provisions of the TOS will continue to be valid and enforceable.


The TOS, and your relationship with 10 Artisans under the TOS, shall be governed by the laws of the State of North Carolina. You and 10 Artisans agree to submit to the exclusive jurisdiction of the State and Federal courts in North Carolina, and waive any claim or defense of inconvenient forum or lack of personal jurisdiction in such forum under any applicable law or decision or otherwise.


These Terms of Service are effective unless and until terminated by either you or us. You may terminate these Terms of Service at any time by notifying us that you no longer wish to use our Services, or when you cease using our site.

If in our sole judgment you fail, or we suspect that you have failed, to comply with any term or provision of these TOS, we also may terminate this agreement at any time without notice and you will remain liable for all amounts due up to and including the date of termination; and/or accordingly may deny you access to our Site.

The obligations and liabilities of the parties incurred prior to the termination date shall survive the termination of this agreement for all purposes.


These Terms of Service and any policies or operating rules posted by us on this site constitutes the entire agreement and understanding between you and us and govern your use of the Service, superseding any prior or contemporaneous agreements, communications and proposals, whether oral or written, between you and us (including, but not limited to, any prior versions of the TOS).

The failure of us to exercise or enforce any right or provision of these Terms of Service shall not constitute a waiver of such right or provision. The invalidity of any term, condition or provision in these Terms of Service shall not affect the enforceability of those portions of the Terms deemed enforceable by applicable courts of law.

Any ambiguities in the interpretation of these Terms of Service shall not be construed against the drafting party.


You can review the most current version of the Terms of Service at any time at this page.

We reserve the right, at our sole discretion, to update, change or replace any part of these Terms of Service by posting updates and changes to our website. We encourage you to check our website periodically for changes. Your continued use of or access to our Site following the posting of any changes to these TOS constitutes acceptance of those changes.

Updated: September 6, 2016

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